Conflict Resolution - Brisbane

Conflict Resolution Training Brisbane

Course Outline

Overview

You are sitting in a South Bank meeting room between two heads of department who decided to have a 'quick discussion' about resourcing. Twenty minutes later, voices are raised, arms are crossed, and the rest of the team is sitting around pretending to work, eyes glued to their laptops. Sound familiar?

As a corporate consultant who has worked with hundreds of Australian firms, I have witnessed this issue in boardrooms across the country, from Sydney all the way to Perth. The fact is, workplace conflict is not just lousy, it's costing businesses millions of dollars in lost productivity, staff turnover, and stagnated growth. But this is one insight I've gained through my work with Brisbane and Gold Coast businesses: conflict is not the enemy. It's all about how we deal with it.

Oh, I recall working with a tech startup in Fortitude Valley and two amazing cofounders who never stopped arguing. Their team was on eggshells, clients could sense the tension and innovation had come to a standstill. Just six months later, with proper conflict resolution techniques in place, they had not only resolved their differences but delivered their most successful product launch!

In this intensive training, you'll learn practical, proven strategies to make conflict in the workplace less of a standstill and more of an engine for innovation and stronger team harmony.

Learning Outcomes

Course participants will have up to date working on the course topic upon course completion.

Recognise the early warning signs prior to escalation of conflict

Use active listening to identify issues and interests that are beneath the surface

Model appropriate de-escalation approaches within an Australian work setting

Promote constructive dialogue between rival factions

Tell the difference between healthy debate and harmful conflict

Take proactive steps to prevent future workplace conflicts

Modify behaviour in order to communicate in an optimal way with all types of personalities

Establish psychologically safe space where concerns can be brought up in a constructive way

What You Will Learn

Module 1: Conflict Dynamics
You'll dissect the anatomy of organisation based tension, and learn why most disputes are not about what it seems to be about. We'll explore case studies of actual Australian organisations, discuss the line between constructive challenge and destructive conflict and consider strategies in enabling both productive and intense conversations.

Module 2: Early Intervention Techniques
Discover how to identify the small cues that tensions are rising before they break. You will learn to read non verbal signs, to identify patterns of communication that signal trouble, and to take appropriate, timely action.

Module 3: Essential Communication Skills
Master focused listening, asking powerful questions, and reframing conversations, always focusing on resolution rather than blame. We will rehearse certain tactics that make people feel heard and understood, even when emotions are at peak volume.

Module 4: De escalation
How to successfully diffuse heated exchanges and bring the conversation back to something useful. Some of those skills include how to manage your own emotional reactions when you are called upon to help others manage theirs.

Module 5: Mediation and Facilitation
Learn how to help others resolve their differences when you're not directly involved in the conflict. Learn when to intercede and when to back off, and how to help people arrive at mutually acceptable solutions.

Module 6: Constructing Conflict Resilient Teams
Learn how to build team culture that appreciates differences of opinion and where conflict is quickly and constructively managed. You will walk away with tools to avoid many of the conflicts in the first place.

Training Methodology

This course features scenarios, interactive workshops, role plays and case studies. You will be able to practice your new abilities in a safe environment before taking them back into your place of work. Devised from Australian Business examples and experiences to create immediate impact.

Summary

And conflict resolution is not about everyone getting along, it's about turning differing opinions into better results. Because teams who know how to benefit from differences do more, more innovating, more problem solving, more something that leads to better outcomes, there's no doubting that.

This training will turn you from someone who hates dealing with friction at work into a leader who can confidently navigate teams through tough times. You will also find that the tools and techniques that you learn here not only resolve conflicts, they enhance relationships, promote communication, and foster environments where everyone can do their best work.

Best of all, you'll go back to the office with tools you can use on the spot, and confidence to use them. Whether you're running a team in a small Brisbane startup or a department in a large corporate, these skills will stand the test of time.

The investment you put in to learning these skills today will pay off in years of better team performance, less stress, and stronger professional relationships down the line.